For online purchases
How do I shop thewebster.com?
There are several ways to browse our website. You may discover new arrivals, explore our menu which includes our designer list, or you may locate something specific in our search. If you would like the assistance of one of our stylists, please contact shop@thewebster.com if you have any problems, please contact customer care at care@thewebster.com
I am looking for something specific. How can I find it online?
If you are looking for a specific item, you may locate the magnifying glass icon on the upper right hand corner of each page to reveal the search bar. You may search for merchandise by designer, keyword, name, category, or brand style number.
Can I place an order by telephone?
Yes, and some of our brands unavailable for online purchase will need to be placed by telephone or in-store. Please call us with the details of the item you wish to purchase and your billing information so that we may process your order. Please contact a stylist for assistance at stylist@thewebster.com, or you can contact customer care Monday – Friday, 9AM – 6PM ET at +1 (786) 442 - 6220.
Why am I unable to purchase some brands on your website?
Some of the brands that we carry will require the assistance of one of our stylists to purchase. Please contact stylist@thewebster.com with your requests. If you have any problems, please contact customer care at care@thewebster.com
How long does it take to process my order?
Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation summarizing your order details. After you have submitted your order, your transaction is subject to review for authenticity. Once FedEx has possession of your package, you will receive a separate email with your tracking information.
How can I get notified when an item is available for purchase?
We invite you to sign up for our newsletter when you create an account with us and to follow us on our Women's Instagram or Men's Instagram to keep up to date with new arrivals, promotions, and special events. We apologize as we do not have a automatic notification system for online products at this time.
For user accounts
What are the benefits of creating an online account?
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.
How do I create an account?
To create an online account, go to the Account icon in our website’s navigation menu and enter your email address to create an account. You will be able to create your profile, save your shipping addresses, and sign up for our newsletter to receive the latest updates from The Webster.
Can I edit my order information?
Unfortunately, once an order is placed we cannot edit any information. Feel free to contact our customer care team at care@thewebster.com as we may be able to cancel your order shortly after you have placed it.
For payments and refunds
What methods of payment do you accept?
We accept American Express, Visa, MasterCard, Discover, UnionPay, Diner's Club, JCB, PayPal, and Apple Pay.
My order was declined. What is the next step?
If your order was declined or refused at checkout, the next step is to verify that all payment and shipping information is correct. Depending on your bank provider, you may receive notification from them prompting you to authorize the transaction, and then you may try again. The next step would be to try another payment method or to try using PayPal. Finally, you may try contacting your banking provider. If your order was successfully placed, but declined by our fraud prevention system, please contact our customer care team Monday – Friday 9AM – 6PM ET by phone at +1 (786) 442 - 6220, or by email at care@thewebster.com
I shipped my return. When will I receive my refund?
After we have receipt of your return shipment, please allow for 1-3 business days for us to process your refund. You will be notified via email with receipt confirmation of your refund. If you have an inquiry about the status of your refund, please contact care@thewebster.com
For promo codes
How do I use a promo code?
After adding your item(s) to your cart, proceed to check-out, and enter your promotional code in the 'promo code' field, then click 'apply'. Your order total will then be updated accordingly. Kindly note, only one promo code may be applied per order, and promo codes cannot be applied to markdown merchandise, home products, watches, or fine jewelry.
I am having trouble applying my promo code.
Promotional codes may exclude certain criteria which will be listed in the details of the promotional code. Kindly know that our promo codes cannot be applied to markdown merchandise, home products, beauty products, watches, or fine jewelry. Should you need any clarification, please contact our customer care team at care@thewebster.com Kindly note, only one promo code may be applied per order.
For shipping and tracking
How much will it cost to ship my order?
Ground shipping is$10 for orders under $300, and 2-day shipping is $25 for orders under $1,499. For express services, please see our rates listed on our Shipping page.
Where will my item be shipping from?
All items purchased on our site ship directly from our stores or U.S. warehouse. The Webster has 11 store locations, and your item(s) may be coming from any of the locations. Please note that if your order includes multiple items you may receive them in separate shipments.
How long until I receive my order?
All online orders placed by 1:00 pm ET Monday – Friday are eligible to be processed for same day shipment. We currently do not have Saturday or Sunday delivery service, so transit times are based on business days. The order processing time is typically 1-2 business days, with the exception of sale periods which can be 1-5 business days. Once your package is in transit, the shipping time is 1-5 business days depending on the location and shipping method selected at checkout.
Can I pick up my online order in a store?
If you have not placed your order, please call the store closest to you. Our team will be happy to let you know if the styles you selected are available at their location. If you already placed your order, please contact our customer care team at care@thewebster.com to confirm where your order will be shipped from.
Do you deliver to P.O. boxes?
We are able to deliver to P.O. box addresses, but this option is not available in our online checkout. If you require your item(s) to be delivered to a P.O. box, please place your order with our customer care team: care@thewebster.com
How do I select the Overnight delivery?
If you wish to receive your order using our courier’s Overnight delivery service, you must place your order before 11AM ET Monday – Friday. Please note that a few factors may delay shipping:
- Payment Approval: Some orders are held under payment review anywhere from a few hours to up to two days
- Weather: Depending on weather conditions, couriers might delay or cancel shipments.
Something else?
Please refer to our Shipping page for more info.
For returns and exchanges
I bought an item online and I would like to return/exchange it.
We want you to be delighted with your purchase, but if for any reason you are not satisfied, we are happy to accept a free return for refund on qualified items outlined in our Return Policy. For domestic orders, Click Here to start your return request by entering your order number and the zip code of your billing address. For international orders, please email us at care@thewebster.com
For final sale
How do I know if an item is final sale?
Items purchased at 50% off are considered final sale and are not eligible for returns nor exchanges. Any item exceeding 50% due to applied promo codes is also considered final sale. Please note that fine jewelry and home products are also considered final sale. We do not accept returns or exchanges on these items.
For authentic product inquiries
Are all items on thewebster.com authentic?
Yes. Since its founding in 2009, The Webster has established itself at the forefront of luxury fashion. We want all our customers to know that we work directly with the best designers and fashion houses, and we have built strong bonds with all the designers that are offered in our stores and on thewebster.com.
For anything else
Can't find your question here?
If you require further assistance or if you have any questions, please contact us at care@thewebster.com, or call us at +1 (786) 442 - 6220, Monday – Friday, 9AM – 6PM ET.