Return Policy

Return portal
Make a return now

We offer complimentary returns within the U.S. via FedEx Ground for eligible items.

To initiate a return, you will need your order number and the email address used to place the order. Follow the prompts in our Returns Portal to submit your return request and print your prepaid FedEx return label using the appropriate link below

For orders beginning with #, please initiate your return HERE.

For orders beginning with 100, please initiate your return HERE.

Return guidelines
Return policy

We want you to be delighted with your purchase from The Webster, and if for any reason you are not completely satisfied, we are happy to accept your return on qualified items. 

To confirm if your item qualifies for return, please review our Return Policy Guidelines:

  • Return must be initiated within 28 days from your delivery date.
  • Items must be unworn, unwashed, undamaged and must include the Webster security tag as well as the original brand tags, box, and/or dust bag.
  • Footwear & accessories must be returned in the original shoe/brand box.
  • Swimwear and lingerie will not be accepted if the hygienic strip has been removed.
  • Beauty products that have been opened are final sale. While we hope that you are 100% satisfied with our product selection, we regrettably cannot guarantee the satisfaction, appropriateness, or utility of each product for each person. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing with your medical doctor in advance of undertaking any new skin care routine. 

Please Note

  • Return items received that do not comply with our return policy will not be accepted and will be shipped back to the customer at the original shipping address.
  • The Webster monitors return activity for abuse and reserves the right to limit returns at our discretion. 
  • When your return package is received at our facilities, please allow 2-3 business days for processing time. Once your return items pass our quality check, your refund will be processed, and you will receive an email confirmation with return details.
  • Refunds will be issued to the original form of payment method; we may not provide store credit. Please allow 3-5 business days for the amount to post back into your account depending on your bank or payment provider.
How to package a return

Securely package your item inside a protective shipping box to prevent damage in transit. Feel free to re-use the original packaging. Place the return shipping label outside of the box and drop off at your nearest FedEx location.
Returning your online order in a store

If you wish to drop off your online return at one of our retail locations, please email us at care@thewebster.com to confirm which location and date you will be dropping off your return. This will allow us to notify the store and ensure a smooth process.


To ensure a smooth return process, please note:

  • To provide your invoice and/or order number to the store associate.
  • The store associate will quality check your item and then forward your return item to our online department to be processed.
  • Once your return is processed you will receive an email confirmation. Please note the store will not provide a receipt.
  • Refunds will be issued ONLY to the original form of payment; we may not provide store credit. Please allow 3 to 5 business days for the amount to post back into your account depending on your bank or payment provider. 
Exchanges

We are not able to process exchanges at this time. If your item isn’t quite right, you’re welcome to return it for a refund, provided it meets our Online Return Policy guidelines. You may then place a new order for your preferred item or size, subject to availability.

Visit our Return Portal, here.
Final sale policy
  • Home items, fine jewelry and watches are considered FINAL SALE.
  • Items purchased at 50% off or more are considered FINAL SALE and are not eligible for returns or exchanges. This includes items exceeding 50% due to applied promo codes are also considered final sale.
  • Final sale items are marked as "FINAL SALE" on the product page, in your cart during checkout and on your order confirmation email.
In-store purchase return policy

In-store purchases may be returned within 14 days of purchase with the original receipt. Items must be unworn, unwashed, and unused, with all original tags attached.

Eligible returns will be issued as store credit only. Refunds will not be issued to the original form of payment or in cash. Please note that store credit issued at the boutique level may only be redeemed in-store and cannot be used for purchases on thewebster.com.

Final Sale: Swimwear, jewelry, timepieces, lingerie, lifestyle, fragrance, sale, and discounted items are Final Sale and are not eligible for return or exchange.

For assistance with an in-store purchase or return, please contact your nearest The Webster boutique directly.