We offer complimentary returns within the US via FedEx Ground service. You will need your order number and the email address used to place it. Follow the steps as prompted and print out your return label through the link below.
To initiate your US based return, please click HERE
DHL is our primary shipping carrier supported by ESW. Please note shipping and any import taxes and duties paid are non-refundable. You will need your order number as well as the email address used to place the order. Follow the steps as prompted and print out your return label through the link below.
To initiate your international return, please click HERE
Extended Holiday Returns:
Orders placed on or after November 20th will benefit from an extended returns period.
The customer can create the return on the portal until January 8th, and the return must be picked up before January 12th.
We want you to be delighted with your purchase from The Webster, and if for any reason you are not completely satisfied, we are happy to accept your return on only qualified items.
To confirm if your item qualifies for return, please review our Return Policy Guidelines:
- Return must be initiated within 28 days from your delivery date.
- Items must be unworn, unwashed, undamaged and must include the Webster security tag as well as the original brand tags, box, and/or dust bag.
- Footwear & accessories must be returned in the original shoe/brand box.
- Swimwear and lingerie will not be accepted if the hygienic strip has been removed.
- Beauty products that have been opened are final sale. While we hope that you are 100% satisfied with our product selection, we regrettably cannot guarantee the satisfaction, appropriateness, or utility of each product for each person. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing with your medical doctor in advance of undertaking any new skin care routine.
Final Sale Policy:
- Home items, fine jewelry and watches are considered FINAL SALE.
- Items purchased at more than 50% off are considered FINAL SALE and are not eligible for returns nor exchanges. This includes items exceeding 50% due to applied promo codes are also considered final sale.
- Final sale items are marked as "FINAL SALE" in your cart during checkout.
- Return items received that do not comply with our return policy will not be accepted and will be shipped back to the customer at the original shipping address.
- The Webster monitors return activity for abuse and reserves the right to limit returns or exchanges at our discretion.
- When your return package is received at our facilities, please allow 2-3 business days for processing time. Once your return items pass our quality check, your refund will be processed, and you will receive an email confirmation with return details.
- Refunds will be issued to the original form of payment method; we may not provide store credit. Please allow 3 to 5 business days for the amount to post back into your account depending on your bank or payment provider.
How to Package your Return:
Securely package your item inside a protective shipping box to prevent damage in transit. Feel free to re-use the original packaging. Place the return shipping label outside of the box and drop off at your nearest FedEx location for US based returns or DHL location for International Returns.
Returning your Online Order In-Store:
If you wish to drop off your online return at one of our retail locations, please email us at firstname.lastname@example.org to notify which location and date you will be dropping off your return. This way we can give the store a heads-up.
- To provide your invoice and/or order number to the store associate.
- The store associate will quality check your item and then forward your return item to our online department to be processed.
- Once your return is processed you will receive an email confirmation. Please note the store will not provide a receipt.
- Refunds will be issued ONLY to the original form of payment; we may not provide store credit. Please allow 3 to 5 business days for the amount to post back into your account depending on your bank or payment provider.
To initiate your online exchange, please follow the steps below:
- Please contact us at email@example.com. Please specify your order number, your desired size and we will check on availability. Please note we are only able to exchange the same style code for a different size. Once we secure the desired size, we will provide a complimentary return label and you will have 5 days from the exchange request date to ship your item, if not, the exchange request will be cancelled.
- We are currently not accepting exchanges on international orders. To ensure you receive the correct size or style, we recommend placing another order through the site immediately and then returning the order that did not work out.